Make-Up Tokens for missed sessions will only be granted for the following events, supported by appropriate documentation:
A) Medical absences, supported by a valid doctor's note.
B) School interviews, supported by appropriate documentation.
C) Travel, supported by travel tickets.
D) Student birthdays (on the exact date of the class).
To request a leave, please follow these steps on the app: My Bookings > Upcoming Class > Cancel Class > Request Leave > Submit supporting document.
Other events, including birthdays of relatives, amusement park outings, and school performances, among others, will not qualify for tokens.
Each makeup token represents 1 hour of class or camp time and is valid for 28 days from the date of the missed session. Tokens can be used for drop-in classes and camp days across any Minisport venue, coach, or day of the week, as long as the age group is suitable.
Any student who states their absence from a class within 20 minutes of the class starting will not receive tokens, even upon presentation of a doctor's note.
Please note that these Terms and Conditions are effective as of January 2026.
No student missing a class for any reason other than those outlined in "Absence With A Valid Supporting Document" will be eligible for makeup tokens.
To apply for cancellation, please follow these steps in the app: My Bookings > Upcoming Class > Cancel Class > Cancel.
Full-Term Enrolment Switch Requests
For requests to switch to a completely different session for the whole duration of a term, the Minisport HK administrative team may, at their sole discretion, provide assistance without imposing penalties. These requests will be evaluated on a case-by-case basis and are subject to availability.
Children aged 1.5-3.5 yrs must be assisted during sessions. Guardians are required to be at the venue for all classes held at public venues for children aged 6 and under.
Children and guardians shall obey the rules and regulations governing the hosting facilities.
Minisport may use photos or videos taken during classes for use in promotional material and on our website. These photos or videos will not be passed onto third parties. If you do not wish us to use photos or videos that include your children, you can select this option in your child's profile via the Minisport App.
For both regular and trial classes, it is a prerequisite that a minimum of 2 students must be enrolled for the session to proceed. Sessions with only 1 student enrolled will not take place.
Parents who have enrolled in classes where they are the sole attendee will receive notifications through the Minisport HK app and email informing them that the session or full term of classes has been canceled. In such cases, makeup tokens will be allocated to their Minisport HK app account.
There may be instances where multiple students have enrolled for a session, but only one student attends due to factors beyond the control of Minisport HK (e.g., non-attendance by other students). In such cases, 1-on-1 sessions will have a duration of 40 minutes instead of the standard 50 minutes for regular weekly term time classes.
In the event of a Typhoon 8 signal (or higher), Black rainstorm signal (unless lowered 1 hour before the session is scheduled to commence), or other bad weather situations, the session(s) will be cancelled. Makeup token(s) will be issued as a result of the cancellation.
For indoor venues, sessions will proceed in all other weather conditions, unless there are venue specific policies that prohibit them from taking place. Please ensure you allow extra time to reach classes if the weather is adverse. Students who arrive late will not be granted makeup tokens.
All courses are non-refundable. Makeup Tokens will only be awarded for future enrolments to students whose absence is supported by a doctor's note or medical record requested on our Minisport app.
Communication regarding session updates and cancellations will be sent through the Minisport app and email notifications. Users can also view the weather policy on the Minisport app on the upcoming class page. Please note that by participating in Minisport services, you agree to abide by these terms and conditions.
As we understand that views towards the weather differ greatly amongst parents, we have devised 3 levels of class status' for outdoor venues that have no backup venue in case of adverse weather.
The 3 levels of class status can be seen below, and are communicated at least one hour before the start of the class via Minisport app notification and email.
1. Fine Weather
Situation 1 will proceed as originally scheduled. However, in the event of unexpected weather conditions affecting the class, the coaches will prioritize the safety of the children and take the necessary steps to ensure children are sheltered before assessing the situation as to whether to proceed accordingly.
2. Optional Attendance
Adverse weather status is activated when there is a possibility of unfavourable weather conditions or sustained rainfall. Weather forecasts indicating "showers" or a "chance of rain" do not meet the criteria for adverse weather conditions in the context of sporting events.
In such situations, coaches will be present at the venue, but participation in class is optional.
If attendance for a class is optional, it is mandatory for the parents of non attending students to indicate their child's attendance status at least 20 minutes prior to the scheduled start time of the class through the Minisport app. Parents should use the "Attending" button to specify their child's attendance status. Failure to do so within the 20-minute timeframe will result in no tokens being allocated for non-attendance.
For parents of attending students, no action is required as the default setting is "attending" in these situations.
Makeup Tokens awarded for non-attended sessions remain valid for a period of 28 days (from the date of the missed session).
Minisport reserves the sole discretion to determine whether weather forecasts justify the application of adverse weather status.
3. Severe Weather
The following terms and conditions apply in the event of significantly inclement weather or forecasted adverse weather conditions, leading to the cancellation of classes:
In situations involving significantly bad weather or forecasted adverse weather, classes will be canceled.
In such circumstances, no coach will be present at the venue. Parents and assigned guardians will receive timely notifications and updates regarding the cancellation through Minisport App notifications and email.
All students affected by the class cancellation will be granted makeup tokens. Tokens will expire 28 days from the date of the missed session.
Minisport reserves the sole discretion to determine whether weather forecasts justify the application of adverse weather status.
In the case of rain disrupting class during the session itself, no tokens will be awarded for classes that have exceeded 50% of their duration (in most cases, 25 minutes). For classes that have yet to reach 50% duration (generally 25 minutes) and our team has deemed the session unable to continue due to rain, makeup token(s) for the session will be awarded.
In the event of Typhoon 3 signal (or higher) or Amber rainstorm signal, Minisport will decide whether to cancel the session, allow optional attendance or continue sessions as normal depending on the severity of the actual conditions.
In order to achieve consistency, class quality & overall comfort for our students, we have worked hard to secure indoor backup venues for many of our classes that are generally between 5-15 minutes from the original (outdoor) venue. However, these venues are not pre-confirmed and are subject to availability.
For classes with such arrangements where the backup venue is available, a Minisport HK App notification and email will be sent to inform parents that we have activated the backup venue.
Should we decide to activate the indoor backup venue, then students are required to attend the backup location and no tokens will be issued should the change of venue be used as a reason for non-attendance. Only upon provision of a doctor's note are we able to provide makeup token(s) for missed classes in such situations.
Parents will therefore not be required to amend their child's attendance status ahead of the session via the Minisport HK App once the decision to use the backup venue has been communicated.
How do I know if my class has an indoor backup available?
You can see whether your class has a (subject to availability) backup venue by accessing the class page via the app, under the class description.
I hereby affirm that my child is in good physical condition to exercise. His/her participation is purely voluntary and in no way mandated by Minisport or the programme partners. Also, I understand that he/she can stop anytime if he/she has any discomfort or even without any particular reason. In no event shall Minisport, their officers, employees, or agents be held liable for any injury, death, or property loss which he/she may suffer during the activities if caused by either his/her own negligence, inadequacies in health and fitness, or by accident.
In the event of a medical emergency, all staffs are authorised to take the appropriate actions.
Please note that these Terms and Conditions are in place to ensure efficient class management and provide the best possible experience for all participants. Your cooperation in adhering to these guidelines is greatly appreciated.
Need further assistance? Feel free to contact us via WhatsApp.
Please note that these Terms and Conditions are in place to ensure efficient class management and provide the best possible experience for all participants. Your cooperation in adhering to these guidelines is greatly appreciated.
Need further assistance? Feel free to contact us via WhatsApp.