Should a child be unable to attend the classes due to illness, then a doctor’s note must be presented, upon which credit may be applied for the missed session(s). No student missing a class for any other reason will be eligible for credit, refunds or class makeups.
Any student who states their absence from a class within 2 hours of the class starting will not receive credit, even upon presentation of a doctor's note.
A trial session will only be postponed by 1 week if a student is unable to attend upon submitting a supporting document. No refunds are permissible under any circumstances.
Bookings made for classes are final. One course switch per term will be allowed, subject to availability. Once a child has been switched to another course, they will remain in that course for the remainder of the term. Any further switches to an existing enrolment will incur a $100 HKD administrative fee.
If cancellation of a full term's enrolment is required, the value of 1 session will be charged as an administrative fee.
Specific coach requests or specific student groupings are not available for public classes and camps, as students are grouped by closest age range and coaches are assigned by our scheduling team.
All students registered in our weekly public classes are required to wear the Minisport uniform during class (trial attendees exempted). As the orders are handled by our partners at Integrity Sportswear, credit cannot be used for uniform purchases.
If in doubt regarding size, please order a slightly larger uniform so that your child can grow into it. No exchanges are available, as per the terms and conditions of our uniform supplier.
Uniforms generally take between 5-8 days to deliver.
Visit here to purchase the Minisport uniform.
Children aged 1.5-3.5 yrs must be assisted during sessions. Guardians are required to be at the venue for all classes held at public venues for children aged 6 and under.
Children and guardians shall obey the rules and regulations governing the hosting facilities. Minisport may use photos or videos taken during classes for use in promotional material and on our website. These photos or videos will not be passed onto third parties. If you do not wish us to use photos or videos that include your children, please contact us via Freshdesk.
For both regular and trial classes, sessions with just 1 student enrolled will not go ahead. All classes require 2 students minimum to go ahead.
In the event of Typhoon 8 signal (or higher) or Red/Black rainstorm signal (unless lowered 1 hour before the session is scheduled to commence), other bad weather situations, the session(s) will be cancelled and the lesson fee will be credited towards future enrolments for Minisport services (including parties, camps, events or classes- both private and public). Makeups are not permitted due to our commitment to small groups. No refunds are awarded under any circumstance.
For indoor venues, sessions will go ahead in all other weather conditions & please make sure to make your way to classes with extra time if weather is adverse. Students who arrive late will not be refunded or granted credit.
All courses are non-refundable and credit will only be awarded for future enrolments to students whose absence is supported by a doctor's note or medical record.
As we understand that views towards the weather differ greatly amongst parents, we have devised 3 levels of class status' for outdoor venues that have no backup venue in case of adverse weather.
The 3 levels of class status can be seen below, and are communicated at least one hour before the start of the class via your WhatsApp group (link to be which can be found in the confirmation email upon enrolment).
1. Severe Weather
This is issued when there is significantly bad weather, classes will be cancelled.
No coach at the venue, WhatsApp group will be informed one hour before.
All students awarded one lesson's worth of monetary credit, that will expire within 90 days.
2. Adverse Weather
Adverse weather/chance of sustained and intense rain. Forecasted showers does not qualify as adverse weather for sport. Coaches will be at the venue, but participation is optional.
The WhatsApp group will be notified one hour before the class start time.
Those who wish to not attend can simply state "child's name - not attending” or “child’s name - attending" and will be awarded credit accordingly for future enrolments.
Please once again be reminded that we cannot do makeup classes, only credit for future enrolments.
3. Fine Weather
Class goes ahead as originally scheduled.
If sessions are interrupted by severe rain, coaches will take children to shelter and assess the situation. If we deem that enough of the session has been interrupted by rain, we will award a portion of credit for that session - this is at Minisport’s discretion.
No message on WhatsApp group.
Communication surrounding these matters will be made via the WhatsApp groups for classes.
In the case of outdoor classes that result in "Situation 2" calls (i.e. optional attendance), WhatsApp group settings will be temporarily adjusted ahead of/during the class to allow all participants to update their child’s attendance status on the group. Weather calls will be issued exclusively by Minisport and are not based only on the Hong Kong Observatory's forecast. We require students to state “child’s name + attending” or "child’s name + not attending” on the WhatsApp when a "Situation 2" is called.
In the case of rain disrupting class during the session itself, no credit will be awarded for classes that have exceeded 50% of their duration (in most cases, 25 minutes). For classes that have yet to reach 25 minutes and our team has deemed the session unable to continue due to rain, credit for the session will be awarded.
In the event of Typhoon 3 signal (or higher) or Amber/Red/Black rainstorm signal (unless lowered 1 hour before the session is scheduled to commence), other bad weather situations, the session(s) will be cancelled and the lesson fee credited towards future enrolments for Minisport services (including parties, camps, events or classes- both private and public), and credits expire within 90 days. Makeups are not permitted due to our commitment to keeping class sizes manageable. No refunds are awarded under any circumstance.
In order to achieve consistency, class quality & overall comfort for our students, we have worked hard to secure indoor backup venues for many of our classes as of Term 4, 2023 that are generally between 5-10 minutes of the original (outdoor) venue.
For classes with backup venues, a call will be made on the class WhatsApp group at:
4PM the day prior to the class for morning classes
10AM on the day of the class for afternoon classes
Should we decide to activate the indoor backup venue, then students are required to attend the backup location and no credit or refunds will be issued should the change of venue be used as a reason for non-attendance. Only upon provision of a doctor’s note are we able to provide credit for missed classes.
Parents will therefore not be required to state their child’s name + attendance status on the WhatsApp group once the decision to use the indoor venue has been communicated.
How do I know if my class has an indoor backup available?
If a venue has an indoor backup available, it will be listed in the class description of the term schedule and enrolment form.
In the event of tightened government restrictions surrounding coronavirus, a rise in influenza cases or any political disturbances preventing the legal and safe operation of our classes, the session(s) will be cancelled and the lesson fee credited towards future enrolments for Minisport services valid for upto 90 days (including parties, camps, events or classes - both private and public). No refunds will be awarded for missed classes due to COVID-19, or any other health related outbreak.
Communication surrounding these matters will be made via the WhatsApp groups for classes, as well as via email.
I hereby affirm that my child is in good physical condition to exercise. His/her participation is purely voluntary and in no way mandated by Minisport or the programme partners. Also, I understand that he/she can stop anytime if he/she has any discomfort or even without any particular reason. In no event shall Minisport, their officers, employees, or agents be held liable for any injury, death, or property loss which he/she may suffer during the activities if caused by either his/her own negligence, inadequacies in health and fitness, or by accident.
Need further assistance? Feel free to contact us via Freshdesk.
© 2023 Minisport HK Limited