Changes To Credit Policy: Why We're Rethinking Makeup Classes at Minisport

QUICK SUMMARY:

✅ New make-up tokens being introduced from January 1st 2026

✅ Existing credits will be transferred to make-up tokens, which can be used to book drop-in classes at no extra fee
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✅ Instead of $ value credit, 1 missed class will =1 FREE drop-in class (HK$480 value) — no extra payment required
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✅ Make-up tokens will be valid for 3 months | Use at any minisport venue

✅ Maximum of 3 make-up tokens per term per child
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Note: This post outlines our planned changes to the makeup class system. While we're committed to this direction, final implementation depends on successful app development and testing. We'll keep this post updated as plans evolve.

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We Need to Talk About Credits

Not the fun kind—the “Yay, my child gets to make up that class!” kind.

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We mean the other kind. The kind that lingers in your account like a quiet guilt-trip:

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“I have HK$600 in credits… I guess I should re-enroll for next term—even though Tuesdays don’t work anymore.”

Sound familiar?

The Credit Trap We’ve All Experienced

It’s Monday morning. Your child wakes up with a fever. You cancel their Minisport class and upload a doctor’s note within 72 hours. A credit appears in your account—usually HK$260–$350.

Two weeks later, your child is healthy, and you spot the perfect Saturday drop-in class. But then you see the price: HK$480.

You already paid for that class once. Yet to make it up, you’d need to pay an extra HK$130–$220 out of pocket?

That doesn’t feel right. So you don’t book it. The credit sits unused. The term ends.

Now you’re stuck: re-enrol just to use the credit… or lose its value entirely.

This isn’t the experience we want for you.

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Why Do Drop-Ins Cost More?

Drop-in classes are priced at HK$480 because they offer maximum flexibility—you can book week-to-week, try different venues, and join without long-term commitment.

When you sign up for a full term, you help us plan coaches, venues, and equipment—so we can offer a lower per-class rate (HK$260–$350).

But here’s the problem: If your child misses a class due to illness or emergency, you shouldn’t have to pay a premium just to make up what you already paid for.

That’s not fair—and we agree.

What You Told Us

“I feel like I have to sign up again just to use my credits.”

“I understand drop-ins cost more, but it feels unfair when I’m just trying to make up a class my child missed because they were sick.”

“I have unused credits because the drop-in prices are so high.”

“It feels like I’m being penalised for something completely out of my control.”

We heard you. Loud and clear.

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Introducing: Makeup Tokens

Planned Launch: January 1, 2026

Makeup Tokens eliminate the premium penalty for legitimate absences. When life happens, your child can still stay on track—without extra cost.

How It Works

When your child misses a class:

1. Client-initiated cancellations (e.g., illness):

• Upload valid documentation (e.g., doctor’s note) within 72 hours
• Our team reviews and approves
• 1 Makeup Token is automatically issued

2. Optional attendance classes (e.g., weather-related):

• Opt out 20+ minutes before class → Full token (no note needed)
• Leave before 50% of session → Full token
• Leave after 50% → No token

3. Minisport-initiated cancellations (e.g., venue closure):

• Automatic token issued—no action needed

Token Allocation:

• Regular class (50 min): 1 token
• Camp session (1.5 hrs): 1 token
• Camp session (2 hrs): 2 tokens

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What You Get with a Makeup Token

✅ 1 Token = 1 FREE drop-in class (HK$480 value)
✅ No extra payment—premium fully waived
✅ HK$130–$220 MORE value than your original class
✅ Valid for 3 months
✅ Use at any Minisport venue, any available time

What Tokens Cannot Be Used For:

• ❌ Full term class bookings
• ❌ Week-long camp enrolments
• ❌ Birthday parties or private events

Token Caps (Per Term):

• 1x/week attendance → up to 3 tokens
• 2x/week → up to 6 tokens
• 3x/week → up to 9 tokens

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What Happens to Your Current Credits?

• All existing credits remain fully valid through December 31, 2025
• On January 1, 2026, any unused credits will automatically convert to Makeup Tokens (redeemable for drop-in classes only)
• We’ll send reminders in early December to help you plan

Real-Life Example

Before (Current System):

• Miss class due to illness → Get HK$300 credit
• Want to make it up? Pay HK$480 drop-in rate
• Out of pocket: HK$180
• Result: Credit goes unused; you feel pressured to re-enrol

After (Token System):

• Miss class due to illness → Upload doctor’s note within 72h
• Receive 1 Makeup Token (HK$480 value)
• Book any drop-in class → Cost: HK$0
• Result: Your child stays engaged—no financial stress

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Why This Matters

For Your Family:

• More value (HK$480 vs. HK$260–$350)
• More flexibility (any venue, any time)
• Less stress (no premium penalty for legitimate absences)
• Your child stays on their development path

For Minisport:

• Build trust through fairness—not obligation
• Streamline operations
• Keep drop-in pricing sustainable for true flex-users
• Focus on what matters: helping kids discover sport

For Your Child:

• Consistent participation, even when life gets messy
• Continuous skill development without gaps
• Opportunities to explore different venues and activities

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The Honest Truth

Yes, this change supports our operational sustainability and protects term enrollment integrity.

But here’s what we truly believe: A business model built on parents feeling trapped by unused credits isn’t ethical—or sustainable.

We’d rather have families who choose Minisport because they love it—not because they’re trying to “use up” something.

Drop-in classes will remain priced at a premium for those seeking true flexibility. But when you’re making up a legitimate absence? That premium disappears.

That’s the promise of Makeup Tokens.

Important: This Is a Planned Change

• Current Status: In development
• Planned Launch: January 1, 2026
• Contingency: Final rollout depends on successful app testing

We’ll update this post regularly and communicate changes well in advance via email, in-app notifications, our website, and updated terms.

What You Can Do Now

1. Use your existing credits before December 31, 2025
2. Remember: Submit documentation within 72 hours for credit approval
3. For optional attendance classes: Opt out 20+ minutes before to secure a token
4. Watch for updates in December
5. Ask questions—we’re here to help
6. Share feedback—your voice shapes our future

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Our Commitment

We’re sharing this plan months in advance because transparency matters.

We’re building a system where:

• Life happens—and that’s okay
• Makeup classes are genuinely accessible
• You’re never penalised for doing the right thing and keeping your child away from class when sick
• Your child’s development stays consistent
• You choose minisport because it’s the right fit for your family—not because you feel you have to use up old credits towards new terms of classes

That’s the Minisport we believe in.

We hope you’ll be part of it—not because of credits or tokens, but because it’s genuinely the best place for your child to discover sport.

Questions or concerns?
📧 Email us or message through the Minisport app. We’re here to help you navigate this transition—every step of the way.

Last updated: October 31st, 2025
Next update: December 2025

—
The Minisport Team
Where kids discover sport